Importance of Customer Service Essay example - 578 Words

Importance of Customer Service Introduction Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. â€Å"Having satisfied customers just aren’t good enough†. Kenneth Blanchard and Sheldon Bowles, co-authors of Raving Fans, believe this concept is needed to have a successful business. I agree with this concept of customers being the focal point of any business. I would want more than just a satisfied customer; I want a â€Å"Raving Fan†.†¦show more content†¦Discover What the Customer Wants After creating your vision, try to discover what the customer wants or what their vision is. The customer will focus on just one or two things and it will be up to you to fill in the gap with your vision. You will then pick and choose which ideas you want to use to complete or build up your vision. Not every idea of the customer will be used or has to be used. Some ideas may not be feasible or even applicable to what you have envisioned. Deliver the Vision Plus One Percent This is where the vision becomes reality; make it happen just as you envisioned it. Work out the bugs and keep doing what ever it takes to make this vision come alive. Start out with something small that you know you can maintain and be consistent with it. Once you have mastered that idea, add to it, make it better by just one percent. Continue to do this with each new idea, always producing better ideas by one percent. This way the customer is not promised something that you will not deliver and you’re not promising something too big or complex to consistently follow through with. Consistency is critical; it creates credibility. Conclusion I have always believed customers are the focal point of any business. I found that having satisfied customers does not mean you are doing a good job. It may mean the customers are satisfied because their expectations are so low and there is no one else doing any better. HavingShow MoreRelatedImportance of customer service1014 Words   |  5 PagesIntroductionNowadays, many medium sized service companies have appeared in our market society. What factors have led them to success? Of course, the most important one is doing as best as they can on customer service. Customer service is not only a quick table wipe and a glass of ice water. There are many mechanisms to control it. In this essay, I am going to describe the importance of customer service, and then I am going to talk about how customer service works in the system. Follow that I wantRead MoreThe Importance Of Customer Service For A Banking Facility Essay2571 Words   |  11 PagesThe Importance of Customer Service in A Ban k How many of us have walked into a banking facility and not received the customer service we expected to receive, plus the questions/problems we had were not answered/solved. We walked out disappointed and probably did not want to come back again; some customers even take into consideration in switching to another bank that offers better customer service and answers/resolves their questions/problems in a timely manner. While other customers actually doRead MoreThe Importance of Providing Quality Customer Service in Todays Economy1101 Words   |  5 Pagesofferings, providing quality customer service is more important than ever for maintaining and growing a company. Providing quality customer service has a much more defined meaning and is different from providing exceptional customer service. 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Research findings suggest that consumers considerRead MoreProgress Report on My Execution of Duties in the Customer Service Department from 1 June -31 August, 20111256 Words   |  6 PagesPROGRESS REPORT ON MY EXECUTION OF DUTIES IN THE CUSTOMER SERVICE DEPARTMENT FROM 1 JUNE -31 AUGUST, 2011 SUBMITTED BY Sekelagha mkangama SEPTEMBER, 2011 1.0 INTRODUCTION This report gives an account of the progress that I have made in execution of duties in my assignment in the Customer Service Department during the first three months that I have covered in my position as a management trainee, effective 1st June, 2011. The report starts by giving a brief background of the branch programRead MoreSample Resume : Customer Service Training Proposal Essay1676 Words   |  7 Pages Customer Service Training Proposal For GetYourStuff.com 43 North East Street, Campbell Submitted to: Daniel Joseph Director-Customer Service Submitted by: Stephen Josh Team Lead-Customer Service Read MoreCustomer Service Process Of Customer Loyalty And Their Retention851 Words   |  4 PagesCustomer service is the process of interacting with the customers and the companies to understand the customers’ demands and queries. The customer service is there for each top restaurant who wants to provide a better dining experience to their customers and to get feedbacks from them (Huemer and Setzer, 2011). The customer service helps the company or the restaurants to understand the needs and demands of its customers. By doing that, the company can retain their customers who become loyal to theRead MoreThe Importance Of Physical Environment And Service Quality1424 Words   |  6 PagesIntroduction The importance of the physical environment and service quality is considerably addressed in the tourism and hospitality management literature. Due to the intense competition for customers in these industries, various researchers have conducted studies on how to attract and retain the customers in these organisations. Indeed, the quality of the service delivered to a consumer plays a fundamental role in shaping and manipulating the consumers’ satisfaction. Services related firms for instanceRead MoreBus 430 Assignment 2: Inventory Management1369 Words   |  6 Pages(2) manufacturing or two (2) service companies that manage inventory and complete this assignment. Write a six to eight (6-8) page paper in which you: 1. Determine the types of inventories these companies currently manage and describe their essential inventory characteristics. 2. Analyze how each of their goods and service design concepts are integrated. 3. Evaluate the role their inventory plays in the company’s performance, operational efficiency, and customer satisfaction. 4. Compare and